Warranty Service

Please email the following to info@kayakcity with the subject line "Warranty Request"
 
  1. Image(s) of the issue(s) - If the issue is related to something that cannot be captured in an image, please record a 10 - 20 second video
  2. Copy of your receipt
  3. Serial number (located on your MSO and back right side of most kayaks- scratched or stamped into the plastic)
  4. Full name
  5. Address
  6. Phone number
In the body of the email please describe each issue with as much detail as possible.
 
Any warrantied replacement parts will be shipped directly to the address provided at the time of the warranty request.
 
Please allow adequate time for the manufacturer to make a decision.
 
Thank you.