Shipping and Returns


Orders received after 5:00 pm PST are processed the next day.

Phone number is required by courier in order to schedule delivery. Please include current phone number with your order.

We will send you an email shipping notice, including tracking number, when your order is processed and sent to our shipping department.

Delivery is "to the curb." The driver may not assist you in moving the item into your home. Please make arrangements for help if needed.

Please retain all packing material until you're completely satisfied with your purchase. 

Kayak City Web Site Purchase Returns:

We always take care of our customers and will take back any defective product within 14 days of delivery.

Item must be unused with original packaging.

If you are returning it because you changed your mind, well, we can't refund you the shipping - it is only fair. In that situation, it is your responsibility to make all shipping arrangements. This includes finding a shipping company that offers insurance. Damaged items will be refused and returned to sender. You will also be charged a 10% re-stocking fee.

This return policy governs only purchases made directly on the eCommerce web site.

All returns require a Return Authorization. This can be obtained by contacting us at 916-565-1400