We always take care of our customers and will take back any defective product within 14 days of delivery.
Item must be unused with original packaging.
If you are returning it because you changed your mind, well, we can't refund you the shipping - it is only fair. In that situation, it is your responsibility to make all shipping arrangements. This includes finding a shipping company that offers insurance. Damaged items will be refused and returned to sender. You will also be charged a 10% re-stocking fee.
This return policy governs only purchases made directly on the kayakcity.com eCommerce web site.
All returns require a Return Authorization. This can be obtained by contacting us at 916-565-1400