General Questions
Q: What types of kayaks do you sell?
A: We offer a wide range of kayaks including fishing kayaks, recreational kayaks, pedal-drive kayaks, inflatable kayaks, tandem kayaks, and specialized models like motor-ready and touring kayaks.
Q: Where is Kayak City located?
A: We are located at 7812 Auburn Blvd, Citrus Heights, California. Our store hours are Monday-Friday 10 AM - 5 PM and Saturday 10 AM - 4 PM.
Q: Do you offer kayak rentals?
A: Not at this time.
Q: Can I buy kayaks and accessories online?
A: Yes, many of our products are available for purchase directly on our website with in-store pickup.
Q: Do you ship kayaks?
A: Not at this time.
Product & Features
Q: What is the difference between a fishing kayak and a recreational kayak?
A: Fishing kayaks are designed with stability, storage, and accessories in mind, including rod holders and mounting points. Recreational kayaks are typically lighter and built for casual paddling on calm waters.
Q: What does 'pedal drive' mean?
A: Pedal drive kayaks use a foot-powered propulsion system allowing you to pedal with your feet instead of paddling with your hands, freeing your hands for fishing or other activities.
Q: Are your kayaks motor compatible?
A: Many of our kayaks, including popular models like the Native Hammer 1210, come motor-ready or can be customized with motor mounts for electric trolling motors.
Q: Can I stand up in your kayaks?
A: Certain kayaks, such as those with wide beams and stable hull designs, allow standing. Check the product details or ask our experts to find a stable kayak suitable for standing.
Ordering & Shipping
Q: Do you offer in-store pickup?
A: Yes, if you purchase online, you can choose to pick up your order at our Citrus Heights location.
Q: What is your return policy?
A: We accept returns within 30 days of purchase for most products in new condition. Please contact customer service for details and return instructions.
Kayak Care & Maintenance
Q: How should I store my kayak?
A: Store your kayak out of direct sunlight if possible, either indoors or covered. Keep it off the ground on racks or padded supports to prevent warping.
Q: How do I clean my kayak?
A: Rinse your kayak with fresh water after use, especially after saltwater exposure. Use mild soap and a soft cloth for deeper cleaning.
Accessories & Gear
Q: What accessories do you recommend for beginner anglers?
A: Essential accessories include a comfortable seat, paddle leash, dry bags, rod holders, and a fish finder. Our staff can help recommend gear based on your needs.
Q: Do you carry kayak motors and propulsion systems?
A: Yes, we stock popular pedal drives like the Native Propel and electric trolling motors compatible with various kayak models.
Technical Support
Q: Who do I contact for technical support or warranty issues?
A: Please contact our customer service team at (916) 565-1400 or visit us in-store. We assist with product support, warranty claims, and repairs.
Custom Requests
Q: Can I order custom colors or special kayak configurations?
A: Some manufacturers offer limited custom options. Contact us to discuss availability and pricing.
Safety & Regulations
Q: Do I need a license to use a kayak?
A: Generally, kayaks do not require a license, but local regulations may vary. Always check your local boating laws.
Q: What safety gear do you recommend?
A: Life jackets (PFDs) are mandatory. We also recommend whistles, lights for low-light conditions, a bilge pump, and a paddle leash.